Question 1

How can I borrow Zero Impack?

Accepted Answer

After registering once, you will have your personal QR code and customer ID that you can use both for zero-waste takeaway and food delivery. You can download the App at any partner location. Registration only takes a few seconds!

Question 2

How does takeaway work?

Accepted Answer

Check all Zero Impack partner restaurants on our website. When you order takeaway, please say that you would like to receive your food in Zero Impack containers. The restaurant staff will then scan the QR code on the packaging and the QR code in your app. Enjoy!

Question 3

Where can I return my containers?

Accepted Answer

You can return your Zero Impack containers to any of our partner restaurants within 7 days.

Question 4

Where can I check my return deadline?

Accepted Answer

You can always check your return deadline in the app. When the return deadline is near, we will also remind you to return the containers through an email notification.

Question 5

Can I extend the return deadline?

Accepted Answer

Yes, you can extend the return deadline by paying a flat fee of 1 € through a payment link that will be sent to your email.

Question 6

What happens if I miss the return deadline?

Accepted Answer

If you do not return your Zero Impack containers within 7 days, you can extend the return deadline by paying a flat fee of 1 € through a payment link that will be sent to your email. Alternatively, you can purchase the containers at the price indicated in Terms and Conditions. The containers will then be yours.

Question 7

Can I ask for Zero Impack using food delivery services?

Accepted Answer

Yes, you can ask to receive your food in Zero Impack using every food delivery platform. Simply copy your customer ID from the Zero Impack app and paste it in the comment section at the checkout. The restaurant staff will link the containers to your account and deliver them to you.

Question 8

If I order delivery, do I still have to return the containers by myself?"

Accepted Answer

If you have received your Zero Impack containers through food delivery, we still ask you to return them to the restaurant by yourself. However, if you accumulated many containers at home, we can offer a home pick-up service. Please contact us via email to plan a pick-up day day and time.

Question 9

Can I ask the restaurant to refill the same container when I return it?

Accepted Answer

Sure! Just remind the restaurant staff to scan your container and your personal QR code again.

Question 10

How much does Zero Impack cost?

Accepted Answer

Zero Impack is completely free of charge for the Users. We charge the restaurant a pay-per-use cost that is comparable (or lower) than the cost they spend for single-use packaging.

Question 11

Can I microwave a Zero Impack container?

Accepted Answer

The containers are suitable for heating in microwave, however the lids must NOT be placed in the microwave and should be removed before heating.

Question 12

Do I have to rinse my containers before returning them?

Accepted Answer

You can return your Zero Impack containers without rinsing them. However, if you keep the containers for more than 1 day, we ask you to remove any food residual before returning the containers. We will personally take care of the cleaning and sanitization of containers in industrial dishwashers according to hygienic standards in the restaurant sector.

Question 13

How do I cancel my account?

Accepted Answer

If you want to delete your account, please send us an email at info@zeroimpack.com.

Question 14

How can I make my favourite restaurant aware of you?

Accepted Answer

Thanks for supporting us! You can make let your favourite restaurant know about us by sending the following link: https://www.zeroimpack.com/for-restaurants. Alternatively, please send us an email at info@zeroimpack.com specifying the restaurant name. We will take it from there!

Take away with zero impack

Take away with zero impack

Take away with zero impack

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